Ivanka Menken

263 books • 1 series

Aug 1, 2009
Cover of Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate Osa Capability Complete Certification Kit, Second Edition

Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate Osa Capability Complete Certification Kit, Second Edition

Jul 27, 2009
Cover of Contact Center Complete Handbook

Contact Center Complete Handbook

Jul 27, 2009
Cover of Support Center Complete Handbook

Support Center Complete Handbook

Jul 27, 2009
Cover of Itil V3 Malu Managing Across the Lifecycle of It Services Best Practices Study and Implementation Guide

Itil V3 Malu Managing Across the Lifecycle of It Services Best Practices Study and Implementation Guide

Jul 27, 2009
Cover of Outsourcing Best Practices Step-By-Step Guide

Outsourcing Best Practices Step-By-Step Guide

Jul 27, 2009
Cover of Itil V3 Malc

Itil V3 Malc

Jul 23, 2009
Cover of Itil V2 Support and Restore (Ipsr) Full Certification Online Learning and Study Book Course

Itil V2 Support and Restore (Ipsr) Full Certification Online Learning and Study Book Course

Jul 23, 2009
Cover of Itil V2 Agree and Define (Ipad) Full Certification Online Learning and Study Book Course

Itil V2 Agree and Define (Ipad) Full Certification Online Learning and Study Book Course

Jul 23, 2009
Cover of Itil V3 Release, Control and Validation (Rcv) Full Certification Online Learning and Study Book Course

Itil V3 Release, Control and Validation (Rcv) Full Certification Online Learning and Study Book Course

Jul 23, 2009
Cover of Itil V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course

Itil V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course

Jul 23, 2009
Cover of Itil V2 Plan and Improve (Ippi) Full Certification Online Learning and Study Book Course

Itil V2 Plan and Improve (Ippi) Full Certification Online Learning and Study Book Course

Jul 23, 2009
Cover of Itil V3 Service Offerings and Agreements (Soa) Full Certification Online Learning and Study Book Course

Itil V3 Service Offerings and Agreements (Soa) Full Certification Online Learning and Study Book Course

Jul 23, 2009
Cover of Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course

Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course

Jul 22, 2009
Cover of Business Relationship Management Handbook

Business Relationship Management Handbook

Jul 15, 2009
Cover of Paas Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course Leading to Cloud Computing Certification Specialist

Paas Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course Leading to Cloud Computing Certification Specialist

Jul 10, 2009
Cover of Cloud Computing Virtualization Specialist Complete Certification Kit

Cloud Computing Virtualization Specialist Complete Certification Kit

Jul 9, 2009
Cover of How to Develop, Implement and Enforce Itil V3's Best Practices, Second Edition

How to Develop, Implement and Enforce Itil V3's Best Practices, Second Edition

Jul 8, 2009
Cover of Availability Management for It Services Best Practice Handbook

Availability Management for It Services Best Practice Handbook

Jul 8, 2009
Cover of Itil V3 Service Capability Soa Service Offerings and Agreements of It Services Best Practices

Itil V3 Service Capability Soa Service Offerings and Agreements of It Services Best Practices

Jul 8, 2009
Cover of Financial Management Toolkit

Financial Management Toolkit

Jul 2, 2009
Cover of Capacity Management Handbook

Capacity Management Handbook

Jul 1, 2009
Cover of Support Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, Support Center and Service Desk

Support Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, Support Center and Service Desk

Jul 1, 2009
Cover of Itil V2 Release and Control (Ipre Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Iprc Complete Certification Kit, Second Edition

Itil V2 Release and Control (Ipre Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Iprc Complete Certification Kit, Second Edition

Jul 1, 2009
Cover of Itil V3 Service Capability Osa Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Capability Osa Exam

Itil V3 Service Capability Osa Certification Exam Preparation Course in a Book for Passing the Itil V3 Service Capability Osa Exam