263 books • 1 series
Customer Service Expert Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefining and
The Change Management Guide - The Missing It Change Management Planning, Process, Theory and Tools Guide - Itil Compliant, Second Edition
Service Monitoring and Control with Service Level Management, Change Management, Release and Deployment Management, Service Validation and Testing, Configuration Management, Event, Access and Request Fulfillment, Knowledge Management and Incident Manageme
Service Asset and Configuration Management Best Practice Handbook - Second Edition
Release and Deployment Management Best Practice Handbook - Second Edition
Customer Service Intermediate Level Full Certification Kit - Complete Skills, Training, and Support Steps to the Best Customer Experience by Redefinin
ISO/Iec 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/Iec 20000 Certification, FAQs, Mapping Responsib
ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Second Edition
Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
Cloud Computing Best Practice Specialist Guide for Saas and Web Applications
Cloud Computing Best Practice Specialist Guide for Virtualization
Cloud Computing Best Practice Specialist Guide for Storage Management and Platform as a Service (Paas)
Cloud Computing Best Practice Guide
Cloud Computing
Itil V3 Service Capability PPO - Planning, Protection and Optimization of It Services Best Practices Study and Implementation Guide, Second Edition
Itil V3 Service Capability Soa - Service Offerings and Agreements of It Services Best Practices Study and Implementation Guide - Second Edition
Itil V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate PPO Capability Complete Certification Kit, Second Edition
Itil V3 Service Capability Rcv - Release, Control and Validation of It Services Best Practices Study and Implementation Guide - Second Edition
Itil V3 Service Offerings and Agreements (Soa) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate Soa Capability Complete Certification Kit - Second Edition
Itil V3 Release, Control and Validation (Rcv) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate Rcv Capability Complete Certification Kit - Second Edition
Itil V3 Service Capability Osa - Operational Support and Analysis of It Services Best Practices Study and Implementation Guide - Second Edition
Itil Service Manager Exam Preparation Course in a Book for Passing the Itil Service Managers V2 Exam - The How to Pass on Your First Try Certification Study Guide - Second Edition
It Professional's Guide to Policies and Procedures - Solid, Straightforward and Effective Guide to It Policies and Procedures - 103 Sources for Better Written Policies and Procedures
It Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Second Edition
