Contact Center Complete Handbook: How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, Call Center, Support Center and Service Desk

by Ivanka Menken

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  • ISBN10 6612275855
  • ISBN13 9786612275852
  • Publish Date 27 July 2009
  • Publish Status Active
  • Out of Print 11 November 2009
  • Publish Country US
  • Imprint Emereo Publishing
  • Format eBook
  • Pages 433
  • Language English