Jenny Dugmore

14 books • 1 series

Nov 4, 2011
Cover of The ISO/IEC Service Management Handbook

The ISO/IEC Service Management Handbook

Oct 17, 2011
Cover of A Manager's Guide to IT Service Management

A Manager's Guide to IT Service Management

Jun 30, 2011
Cover of Introduction to the ISO/IEC 20000 Series

Introduction to the ISO/IEC 20000 Series

Jun 13, 2006
Cover of IT Service Management

IT Service Management

Mar 22, 2006
Cover of Achieving ISO/IEC 20000

Achieving ISO/IEC 20000

Mar 7, 2006
Cover of Achieving ISO/IEC 20000 - Why People Matter

Achieving ISO/IEC 20000 - Why People Matter

Feb 28, 2006
Cover of Achieving ISO/IEC 20000 - Integrated Service Management

Achieving ISO/IEC 20000 - Integrated Service Management

Jan 19, 2006
Cover of Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000

Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000

Jan 13, 2006
Cover of Achieving ISO/IEC 20000 - Keeping the Service Going

Achieving ISO/IEC 20000 - Keeping the Service Going

Jan 13, 2006
Cover of Achieving ISO/IEC 20000 - Capacity Management

Achieving ISO/IEC 20000 - Capacity Management

Dec 1, 2005
Cover of Managing End-To-End Service

Managing End-To-End Service (Achieving BS 15000)

Mar 1, 2005
Cover of Achieving BS 15000 Why People Matter

Achieving BS 15000 Why People Matter

Nov 1, 2004
Cover of Achieving BS 15000 Management Decisions

Achieving BS 15000 Management Decisions

Jun 1, 2004
Cover of A Manager's Guide to Service Management

A Manager's Guide to Service Management