Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a "management dashboard" to serve as a navigational aid. A dashboard to show - with as few distortions as possible - the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.
- ISBN10 364224761X
- ISBN13 9783642247613
- Publish Date 1 January 2012
- Publish Status Active
- Imprint Springer Publishing Company
- Format eBook
- Pages 141
- Language English