Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
- ISBN10 0749403527
- ISBN13 9780749403522
- Publish Date 30 January 1991
- Publish Status Out of Print
- Out of Print 25 June 2003
- Publish Country GB
- Imprint Kogan Page Ltd
- Format Paperback (UK Trade)
- Pages 96
- Language English