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Public Sector organizations have experienced a rise in the use of business process improvement methodologies including Lean, Six Sigma, and their counterparts. The evidence of their implementation includes Health, Central Government, Local Government, Police and Fire Service organizations within the UK, Europe, Australia, and the US. The drivers for introducing business process improvement methodologies include government agendas, struggle with performance indicators, introduction of new leaders...

In order to meet the recommendations, requirements and specifications of ISO 9001:2000, organisations must undertake an audit of their own quality procedures and those of their suppliers. Likewise, when supplying ISO 9001:2000 accredited customers, suppliers must be prepared to undergo a similar audit. Revised, updated and expanded, ISO 9001:2000 Audit Procedures describes the methods for completing management reviews and quality audits, and outlines the experiences of working with 9001:2000 sin...

This step-by-step manual details specific tools and practical techniques for bridging the gap between strategic planning and project management, utilizing the P++ enterprise management system as a running example. The book examines project management as it relates to the alignment and integration of all the varied links in the chain - strategic goals, operational objectives, products, projects and people. It addresses two fundamental concerns of any organization: how to ensure that each person i...

This volume examines the role of management information systems in supporting new management techniques and practices (particularly TQM and JIT). This subject is of particular relevance to operational managers, including IT and production managers, post-graduate management students studying operations and business academics in this field. This book covers a new area of research which integrates three successful approaches to improving service and manufacturing operations. Based on the authors' r...

The profitability of any industry, in any technological sector - power, process, manufacturing, mineral extraction, transport, communication, etc - will be profoundly influenced by the reliability and performance of the plant which it uses. It is therefore vital that all possible measures are taken to maximise the productivity in use, and to minimise the maintenance costs and the downtime, of that plant. This book explains, in a clear and concise manner, the various organization structures that...

This comprehensive guide is designed to help you through each stage of the complicated market testing process. Using guidelines and checklists, it provides useful draft terms of reference for testing teams and explains: * what market testing is and how it works * how to plan and review service levels * how to manage in-house bids, develop specifications and tender strategy * how to handle the bidding process * ongoing contract management * TUPE

Six Sigma is an incredibly powerful tool for trimming the fat from business processes and increasing operating efficiency to a point of near-perfection. But the days of cutting costs to create shareholder value are quickly coming to an end. In order to compete in today's super-hot global economy, companies like yours need radically new tools for connecting more closely with customers, identifying emerging market trends, and seizing opportunities for growth. Enter Customer Value Creation (CVC). I...

The results are in. The evidence has been analyzed. Research shows that the lack of enterprise-wide training is the biggest reason for ERP implementation failures. It is the single most important precursor to achieving success. Integrated Learning for ERP Success is the first resource to offer a specifically defined, comprehensive method fo

"Total Quality Management in Health Care" explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service. Readers are shown to start a TQM programme with their own applications and are given a detailed description of what benefits can be...