Praise for Benchmarking "Benchmarking provides a practical, hands-on approach by a team that has been there." - Susan Anderson-Khleif, Group Education Manager, Digital Equipment Corporation "Benchmarking continuously focuses on developing meaningful action plans to become Best-in-Class' in your business." - Rolf E. Soderstrom, Corporate Vice-President, Motorola, Inc. Praised as the most effective, thorough book on the subject today, Benchmarking shows you how to benchmark every aspect of your business, from new product development to operations and "back office" functions. You'll see how to use benchmarking successfully to achieve a competitive edge, target specific areas for maximum results, and further continuous improvement goals.
Seasoned advice from the authors covers such topics as: * Creating value from the customer's perspective* How to develop both qualitative and quantitative benchmarks* How to identify key performance drivers* Realizing the most effective methods for implementing and managing a benchmarking initiative Numerous examples from companies such as Avon Products, AT&T, and Janssen Pharmaceutica are included to illustrate the power and diversity of successful benchmarking initiatives.
- ISBN10 0471132063
- ISBN13 9780471132066
- Publish Date 1 November 1993 (first published 1 August 1992)
- Publish Status Out of Stock
- Out of Print 8 October 2008
- Publish Country US
- Imprint John Wiley & Sons Inc
- Edition New edition
- Format Paperback
- Pages 368
- Language English