Read about how a team used the model and tools in this book to benchmark their performance against the best of the best. If your organization is preparing for or considering Benchmarking as a quality improvement tool, this book is an invaluable guide. Use it to define your Benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas and techniques.
- ISBN10 1883553016
- ISBN13 9781883553012
- Publish Date 15 January 1994 (first published 1 January 1991)
- Publish Status Out of Print
- Out of Print 5 February 2005
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint Pfeiffer Wiley
- Format Paperback
- Pages 152
- Language English