The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
- ISBN10 0143118447
- ISBN13 9780143118442
- Publish Date 2 November 2010 (first published 6 April 1999)
- Publish Status Active
- Publish Country US
- Publisher Penguin Putnam Inc
- Imprint Penguin USA
- Format Paperback (US Trade)
- Pages 352
- Language English
- URL https://penguinrandomhouse.com/books/isbn/9780143118442