Every day 70 million telephone calls will be made in Britain. To use the telephone effectively is the responsibility of every member of an organization and thousands of pounds worth of business can be lost through poor telephone technique. This book teaches readers how to deal with difficult customers, to revive inactive accounts, promote sales, answer letters by phone or make appointments.
- ISBN10 0091856051
- ISBN13 9780091856052
- Publish Date 3 August 2000 (first published 22 November 1971)
- Publish Status Out of Print
- Out of Print 10 August 2021
- Publish Country GB
- Publisher Ebury Publishing
- Imprint Vermilion
- Edition New edition
- Format Paperback
- Pages 168
- Language English