NCFE Level 2 Certificate in Contact Centre Operations
by Billy Dedat
Trust, Social Relations and Engagement: Understanding Customer Behaviour on the Web
by Donatella Padua
With clear analysis and practical frameworks, this book provides step-by-step guidance businesses can use to prosper in the new era of digital media "An incredibly useful and valuable guidebook to the new consumer economy. Buy it. Learn from it. Succeed with it."-Jeff Jarvis, author of What Would Google Do "This is the stuff that every business and nonprofit needs to embrace if they're going to succeed in a changing world."-Vivian Schiller, CEO of NPR With clear analysis and practical framewor...
Fpc Fp3: Identifying and Satisfying Client Needs
Combining comprehensive and up-to-date syllabus coverage with exercises and exam-style questions, this text focuses on protection, savings and investment. Awarded by the Chartered Insurance Institute (CII), the FPC is designed for people involved in the selling of financial products or services. The FPC is the compulsory minimum standard required by the industry's regulatory body - the Personal Investment Authority. The AFPC (advanced) represents the next optional level of qualification. This te...
Thank God It's Monday! is about loving what you're doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who's discovered a better route to growth and profitability. As you join them both on their journey, you'll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks and making vision...
Digitalisierung Im Filialsystem
by Hermann Riedl and Christian Printing
You Are The Best Costumer All The Other Costumers Are Fake News. Everyone Agrees. Believe Me.
by Rocket Publishing
Messenger Log (Logbook, Journal - 120 pages, 6 x 9 inches) (Centurion Logbooks/Record Books)
by Centurion Logbooks
Alternative Educational Futures
by Marcus Bussey, Sohail Inayatullah, and Ivana Milojevic
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial s...