One Day Workshop S.
4 total works
These two volumes contain a complete resource kit for the running of a one-day training session on business negotiation skills. The structure of the workshop revolves around the introduction of each topic by the tutor, followed by individual or group work and feedback or general discussion. The kit has been designed to provide a company with a cost effective alternative to sending delegates on out-of-house training programmes. The objectives of this negotiation skills workshop are for participants to appraise their own negotiation strengths and style, to identify potential obstacles and develop approaches designed to overcome them, to understand the basic principles of structured negotiation and to improve their own negotiation skills. The training methods and materials in this package include informal lectures, group and individual work, workbook exercises, case studies and role-play and pre-and post-course reading. An instructor's guide which accompanies the kit contains teaching aims, lecture guides, instructions for the handling of different materials, teaching notes on the case studies used, and supplementary materials such as hand-out masters.
There is also a participant's guide, which contains details of the course, notes on the topics discussed, exercises, case studies and work sheets.
There is also a participant's guide, which contains details of the course, notes on the topics discussed, exercises, case studies and work sheets.
This package is designed to help participants understand the different types of organizational change in order to develop their own strategies for managing change and applying the skills and knowledge to their own departments. The Trainer's Guide contains: information on the teaching aims and methods of the course, paper masters of transparencies, handouts and exercises, teaching notes on case studies and exercises, and a reading list. The Participant's Guide, which can be purchased in multiple or photocopied to hand out to each delegate, contains all that the participant needs to gain maximum benefit from the course, including details of the scope of the course, notes to topics discussed, exercises and case studies, and work and action sheets. Among the issues covered in the package are: the organization; a model for managing change; vision, commitment and management; resistance to change; the innovators; and planning ahead.
Containing the material for a complete, one-day training session, this workshop provides participants with a practical framework upon which to structure information gathering, undertake market analyses, communicate conclusions to colleagues and formalize recommendations. The two-volume work contains information on the teaching aims and methods of the course, and notes on case studies and exercises. Among the topics covered are: analyzing the competitive environment; finding the information; using industry analysis; and building competitive advantage. The participant's guide contains all that the participant needs to gain maximum benefit from the course, including notes, exercises, case studies and work and action sheets.
For a company determined to stay ahead of its competitors, quality customer care should be one of its top priorities. This package has been designed specifically for trainers running courses for staff in daily contact with customers. It contains a host of lively exercises to hone individuals' skills in all the key areas. The package includes exercises on the skills needed for face-to-face contact and on the telephone. The package is suitable for use within all industry or service sector organizations. This participant's guide contains all that the participant needs to gain maximum benefit from the course, including details of the scope of the course, notes to topics discussed, exercises and case studies, and work and action sheets. Among the issues covered in the package materials are: how to present a positive image of the company, how to convey clear product/service knowledge, how to handle complaints and how to work with all other departments within an organization to ensure quality customer care is provided.