One Stop
9 total works
This is a guide to a range of communication approaches that might be used in a wide variety of situations. Approaches discussed in this book can be applied when dealing with employees, shareholders and customers. The book distinguishes between information and communication - defined as requiring a dialogue between two or more parties. The author outlines some of the main techniques of communication in two parts: "Skills" and "Challenges".
All too often, quality customer care is rare. Customers, particularly those with concerns and complaints, are viewed as a necessary evil rather than an essential resource without whose constant support businesses cannot survive. The book demonstrates the necessity of: treating customers as the essential core of every business; being positive about customer problems to protect your customer base and minimize costs; and using complaints as market research and as a way of converting complainants into supporters.
This text is a succinct and concise guide to how to get the best out of business meetings. It covers the whole range of meetings - from informal and impromptu right through to AGMs and EGMs, combining details of the legal and procedural requirements with hints on tactics such as how to spot your enemies or outflank the opposition. Each alphabetically-organized entry provides an outline of the topic covered, illustrated by examples, checklists and warning notes.
"One Stop Profit Management" is a practical guide to how organizations can add a million pounds to their profits without necessarily increasing sales. The book focuses on six main areas of business activity (including employing staff, occupying property and improving products or services) and suggests a range of ways of saving money - not simply by spending less, but also by avoiding penalties and compensation payments, improving efficiency and raising productivity. Illustrated using a sample company, each area identifies and charts the savings to be made and costs to be avoided. The tried-and-tested "One Stop" A-Z format presents information in an easy-to-read, non-technical style, illustrated by practical and strategic examples, checklists, short cases and notes.
Most human beings negotiate virtually every day - it is a life skill. However, because we do it automatically often we don't regard it as negotiation. Negotiation is thought of in terms of money, conditions and schedules, but, in essence, whilst it is about all these things, it is mainly about people - the parties to the negotiation - and how they act and react to each other and to the circumstances in which they find themselves. This is a guide to both parties' desired results, motivation, goals and personalities and a guide to a process that we may previously have tended to use without thinking. By encouraging thought, it should help to convert an instinctive reaction into a considered skill, enabling the reader to attain better results in their future negotiations. Key features include sections on both strategies and tactics, an expanded index format for ease of reference in the tactics section and a review of challenges from both sides of the negotiating table.
This work offers nearly 40 draft personnel policies which are supported by procedures, checklists and forms. These drafts can be customized to suit the individual requirements of different organizations to form the basis of a comprehensive personnel control system. No formal knowledge of personnel management or employment law is required to use the book - what is needed is a knowledge of the reader's organization's aims and requirements, some common sense and an attention to detail.
Every business uses property to some degree. As such, property is an asset for any business - sometimes the most valuable one - and should therefore be managed effectively and efficiently. "One Stop Property" is designed to support anyone who has responsibility for managing and administering their organisation's property matters and obligations but who may not be fully trained in property administration. The expanded index format presents content on a subject-by-subject basis for ease of reference, resulting in a practical working tool and vital information source.
Conforming with the minimum legal standards on health and safety regulation is generally no longer regarded as sufficient for the effective and safe running of any business. Increasingly, health and safety has come to be seen as an essential component of good business practice. This guide provides an accessible insight into health and safety for a broad range of managers and their staff. Each alphabetically-organized entry provides an overview of the key topics in the field, illustrated and enhanced by examples, checklists and specimen forms. This edition has been updated to include material on topics such as the workplace environment, structural safety and occupiers' liability.
In an era of increasing scrutiny of boardroom practice and the development of corporate governance codes of conduct, it is more important than ever for directors to be aware of their duties, responsibilities and liabilities. This work is a practical guide to compliance, regulation and best practice, covering everything from appointment, to the conduct of general meetings through to issues of remuneration and share ownership. The book also covers topics such as ethics, insider dealing and whistleblowing. Throughout, the approach is to provide good advice to directors and their advisors in a practical, non-legalistic style. Each alphabetically-organized entry provides an outline of the topic covered, illustrated and enhanced by examples, checklists and warning notes.