Health services management
1 total work
"Total Quality Management in Health Care" explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service. Readers are shown to start a TQM programme with their own applications and are given a detailed description of what benefits can be expected from a TQM health care programme. The author aims to provide help in meeting the pressures of the new market-focussed health service.