Arriving Today: From Factory to Front Door -- Why Everything Has Changed About How and What We Buy

by Christopher Mims

Shortlisted for the 2021 Porchlight Business Book Awards, Current Events & Public Affairs

The Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted-"Arriving Today"-in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.

We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification, rapidly advancing technologies are transforming the way goods are transported and displacing workers in ways never before seen.

In Arriving Today, Christopher Mims goes deep, far, and wide to uncover how a single product, from creation to delivery, weaves its way from a factory on the other side of the world to our doorstep. He analyzes the evolving technologies and management strategies necessary to keep the product moving to fulfill consumers' demand for "arriving today" gratification. Mims reveals a world where the only thing moving faster than goods in an Amazon warehouse is the rate at which an entire industry is being gutted and rebuilt by innovation and mass shifts in human labor practices. He goes behind the scenes to uncover the paradoxes in this shift-into the world's busiest port, the cabin of an 18-wheeler, and Amazon's automated warehouses-to explore how the promise of "arriving today" is fulfilled through a balletic dance between humans and machines.

The scope of such large-scale innovation and expended energy is equal parts inspiring, enlightening, and horrifying. As he offers a glimpse of our future, Mims asks us to consider the system's vulnerability and its resilience, and who shoulders the burden, as we hurtle toward a fully automated system-and what it will mean when we are there.

• ISBN10: 006298795X
• ISBN13: 9780062987952
• Publish Date: 30 September 2021 (first published 14 September 2021)
• Publish Status: Active
• Publish Country: US
• Imprint: Harper Business
• Format: Hardcover
• Pages: 336
• Language: English

Reviews

[Jeff Sexton]

Sweeping Revelations And Generalities Need Better Documentation. As narrative nonfiction where facts are presented without documentation in favor of a more stylized, narrative based approach, this book works. And it does pretty well exactly what its description promises- shows the entire logistics industry from the time a product is assembled overseas through its travel to the port of origin to loading onto a ship to being offloaded from said ship onto trains and trucks into the very heart of fulfillment centers and delivery services all the way to your door. It uses a blended reality approach of the emerging COVID crisis, wherein Mims claims to have actually been in Vietnam as it was beginning to a more hypothetical "this is where this item was on this date"... right as global shipping began its "holiday everyday" levels of the early lockdown period in particular, and this approach serves it well as a narrative structure.

That noted, it also uses its less-documented, more-editorial nature to have constant political remarks, where YMMV on the editorial pieces and the documentation checks in at just 13% of the overall text. (More common range for bibliography sections in nonfiction ARCs tends to be in the 20-30% range in my own experience.) It is also questionable in its facts at times, for example when it claims that the US military's efforts in Vietnam were the drivers of ship-based containerization... which Bruce Jones' To Rule The Waves, to be released on exactly the same day as this book, shows in a much more documented fashion isn't exactly the case. For a reader such as myself that was growing interested in logistics and related issues even before the insanities erupted and who, in fact, read an ARC of Emily Guendelsberger's On The Clock (2019)- cited extensively when this text looks to Amazon and their fulfillment centers directly, among many other similar works such as Alex MacGillis' Fulfillment (2020), the aforementioned Jones text (2021), Plastic Free by Rebecca Prinz-Ruiz (2020), Driven by Alex Davies (2021), Unraveled by Maxine Bedat (2021), and even What's The Use by Ian Stewart (2021)... this book touched on a lot of issues I was already familiar with, mostly from more fully documented texts, but placed them in a comprehensive narrative structure that indeed flows quite well.

Read this book. It really is utterly fascinating, and many of the books referenced above face similar issues regarding their politics, to this one is hardly alone in that regard. But also read those other books to see their particular pieces in quite a bit more detail. Still, in the end this one was quite readable and is sure to generate much conversation among those who do read it. Very much recommended.