Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

by Leonardo Inghilleri and Micah Solomon

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  • ISBN10 0814415393
  • ISBN13 9780814415399
  • Publish Date 14 April 2010 (first published 1 January 2010)
  • Publish Status Active
  • Publish Country US
  • Publisher HarperCollins Focus
  • Imprint Amacom
  • Format eBook
  • Pages 192
  • Language English