This book presents strategies for leveraging information technologies to improve customer relationships. With E-business comes the opportunity for companies to really get to know their customers - who they are and their buying patterns. Business managers need an integrated strategy that supports customers from the moment they enter the front door - or Web site - right through to fulfillment, support, and promotion of new products and services. Along the way, IT managers need an integrated set of technologies - from Web sites to databases and data mining tools - to make all of this work. This book shows both IT and business managers how to match business strategies to the technologies needed to make them work. Claudia Imhoff helped pioneer this set of technologies, called the Corporate Information Factory (CIF). She and her coauthors take readers step-by-step through the process of using the CIF for creating a customer-focused enterprise in which the end results are increased market share and improved customer satisfaction and retention. They show how the CIF can be used to ensure accuracy, identify customer needs, tailor promotions, and more.
- ISBN13 9780470303467
- Publish Date 21 April 2008 (first published 19 February 2001)
- Publish Status Out of Print
- Out of Print 26 January 2018
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format eBook
- Pages 512
- Language English
- URL http://wiley.com