Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool. Whether it is being used as part of a formal quality management system, a convenient measure of business performance, or a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. This step-by-step guide to implementing a benchmarking system within an organization explains in detail the practicalities of benchmarking, and assesses the value of, and differences between, the four main types of benchmarking: internal benchmarking; competitive benchmarking; non-competitive benchmarking; best practice/world class benchmarking. Packed with detailed cases of benchmarking in practice, the book also includes valuable action checklists that managers can easily apply to their own organizations.
- ISBN10 0749415517
- ISBN13 9780749415518
- Publish Date 31 May 1995
- Publish Status Out of Print
- Out of Print 26 June 2003
- Publish Country GB
- Imprint Kogan Page Ltd
- Format Hardcover
- Pages 240
- Language English