This text takes a functional approach to management while integrating quality and competitiveness throughout. Global in it coverage, topics addressed include: managing services; diversity, ethics, cycle time, learning, organization and the Internet; and computerization and technology. The book features applications exercises and case studies.
- ISBN10 0071144013
- ISBN13 9780071144018
- Publish Date 1 August 1996 (first published 1 August 1994)
- Publish Status Out of Print
- Out of Print 5 November 2004
- Publish Country GB
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Education (ISE Editions)
- Edition International 2 Revised ed
- Format Paperback
- Pages 704
- Language English