The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Frederick F Reichheld

Thomas Teal (Secondary Author)

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  • ISBN10 1578513170
  • ISBN13 9781578513178
  • Publish Date 1 March 1996
  • Publish Status Active
  • Imprint Harvard Business Review Press
  • Format eBook
  • Pages 336
  • Language English