The purpose of this text is to provide a framework for the development of understanding some of the basic concepts of Total Quality Management (TQM). It aims to provide students with deeper knowledge of the various principles and core concepts of the subject. It will also help them to learn and appreciate the role of measurement, quality strategy and quality systems in the development of the TQM process. In addition, it provides the reader with an insight into the various aspects of the effective organizational process and quality improvement plans for the development of the required change management process. The work should be of interest to Senior undergraduate and graduate students in business and management sciences, and industrial engineering.
- ISBN10 0412570602
- ISBN13 9780412570605
- Publish Date 11 December 1997
- Publish Status Out of Stock
- Out of Print 18 February 2003
- Publish Country GB
- Publisher Oxford University Press
- Imprint Nelson Thornes Ltd
- Edition 1997 ed.
- Format Paperback
- Pages 372
- Language English