A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
- ISBN10 0446394688
- ISBN13 9780446394680
- Publish Date 1 April 1994 (first published 1 September 1991)
- Publish Status Out of Print
- Out of Print 17 June 2021
- Publish Country US
- Publisher Little, Brown & Company
- Imprint Warner Books
- Format Paperback
- Pages 236
- Language English