QMS Conversion: A Process Approach assists organizations in converting their existing quality management systems of documentation into systems of managed processes that deliver business benefits. The 2000 version of ISO 9000 requires a different approach to be taken towards the achievement of quality, an approach that delivers customer satisfaction not simply compliance with documented procedures. By using a process approach to the development of a management system, the significant time and expense invested should be utilized in a way that will help an organization achieve real business benef.
- ISBN10 0080492193
- ISBN13 9780080492193
- Publish Date 14 May 2014 (first published 30 July 2002)
- Publish Status Active
- Publish Country US
- Imprint Butterworth-Heinemann
- Edition 2nd ed.
- Format eBook
- Pages 189
- Language English