Ravi Kalakota, Ph.D., is the CEO of the research and innovation consulting practice e-Business Strategies. Kalakota holds the distinction of having co-authored Frontiers of E-Commerce, the e-commerce industry's earliest and now considered classic book. He has consulted extensively with Fortune 1000 companies such as Intel, Sun Microsystems, SAP, and AT&T. On the academic side, Dr. Kalakota has held the Xerox Chair in Information Systems at the Simon Graduate School of Business, University of Rochester, and also taught at the University of Texas at Austin. He co-authored the business bestseller e-Business: Roadmap for Success.
Marcia Robinson is president of e-Business Strategies. Along with her consulting experience in the area of customer relationship management, she has worked extensively in the service delivery and customer facets of e-commerce. Robinson is a former executive with SunTrust Bank, where she was responsible for several strategic initiatives from rethinking the institution's integration infrastructure to designing a multi-channel architecture. She is co-author of e-Business: Roadmap for Success and e-Business 2.0: Roadmap for Success.
