Sarah Cook | Bookhype

Country: United Kingdom
Born On: Sep 4, 2020

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

Jan 1, 2010

Cover of Coping with Unplanned Absences

Coping with Unplanned Absences

Feb 24, 2009

Cover of The Effective Manager

The Effective Manager

Feb 24, 2009

Cover of Leading for Success

Leading for Success

Jan 27, 2009

Cover of Coaching for High Performance

Coaching for High Performance

Jan 1, 2009

Cover of Building a High Performance Team

Building a High Performance Team (Soft Skills for It Professionals)

Jan 1, 2009

Cover of Coaching for High Performance: How to Develop Exceptional Results Through Coaching

Coaching for High Performance: How to Develop Exceptional Results Through Coaching

Dec 10, 2008

Cover of Customer Service Skills in Your Organisation

Customer Service Skills in Your Organisation

Jan 1, 2008

Cover of The Essential Guide to Employee Engagement

The Essential Guide to Employee Engagement

Jan 1, 2008

Cover of Customer Care Excellence

Customer Care Excellence

Jun 30, 2007

Cover of Social Protection in Asia

Social Protection in Asia

Jun 30, 2004

Cover of Change Management Excellence

Change Management Excellence

Jan 2004

Cover of 70 Ways to Reinvent Your Training

70 Ways to Reinvent Your Training (Trainer's Resource S.)

Jan 1, 2004

Cover of Change Management Excellence: Using the Four Intelligences for Successful Organizational Change

Change Management Excellence: Using the Four Intelligences for Successful Organizational Change

Oct 24, 2003

Cover of Compendium of Learning and Development Quizzes

Compendium of Learning and Development Quizzes

Nov 26, 2002

Cover of Compendium of Customer Service Questionnaires and Inventories

Compendium of Customer Service Questionnaires and Inventories

Dec 31, 2001

Cover of Unemployment, Poverty and Gender in Urban China: Perceptions and Experiences of Laid off Workers in Three Chinese Cities

Unemployment, Poverty and Gender in Urban China: Perceptions and Experiences of Laid off Workers in Three Chinese Cities (IDS Research report, #50)

Jun 1, 2001

Cover of The Feedback Skills Activity Pack

The Feedback Skills Activity Pack (Trainer's Activity Packs S.)

Jun 12, 2000

Cover of Communication Skills

Communication Skills (Trainer's Activity Packs S.)

Jun 21, 1999

Cover of Compendium of Questionnaires and Inventories

Compendium of Questionnaires and Inventories

Jun 1998

Cover of The Changing Pattern of Poverty in China

The Changing Pattern of Poverty in China (IDS Working Paper, #67)

Apr 1, 1997

Cover of The Facilitation Toolkit

The Facilitation Toolkit (Toolkit S.)

Jul 18, 1996

Cover of Perfect Empowerment

Perfect Empowerment (The perfect)

Jan 4, 1996

Cover of Process Improvement

Process Improvement

May 31, 1995

Cover of Practical Benchmarking

Practical Benchmarking