Empowerment is a business technique for improving customer and employee satisfaction. It involves responsibility and authority for decisions affecting the workplace, downwards through the organization, and its aim is that the people who are closest to the customer are enabled to deliver a higher level of customer satisfaction and enhance organizational performance. This book describes the technique, how to plan for it, leading the process, training and development, achieving empowerment through teamwork, and empowerment in action.
- ISBN10 0099669811
- ISBN13 9780099669814
- Publish Date 18 July 1996
- Publish Status Out of Print
- Out of Print 10 August 2021
- Publish Country GB
- Publisher Cornerstone
- Imprint Arrow Books Ltd
- Format Paperback
- Pages 96
- Language English