Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details:Tools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.
- The skills customer service teams need to meet customers' expectations
- Techniques for training new hires for those skills
- Methods to effectively support customer service reps after the training program
- Ways to prepare reps for the future
- ISBN13 9781952157813
- Publish Date 30 March 2021
- Publish Status Active
- Publish Country US
- Publisher American Society for Training & Development
- Imprint ATD Press
- Format Paperback
- Pages 20
- Language English