In public service, quality service management is the new philosophy. This book argues that quality service must be based on equality. The opening section looks in detail at the operation of discrimination against black people, women, disabled people and the elderly. The second section looks in detail at the operation of institutionalised discrimination in planning, housing and the provision and management of public utilities. Drawing on a wide range of literature and research from practitioners, academic and public bodies, the book suggests different ways of thinking and ways of ensuring quality service for all.
- ISBN10 1856283348
- ISBN13 9781856283342
- Publish Date 18 February 1993
- Publish Status Out of Print
- Out of Print 30 July 2009
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Avebury
- Format Paperback
- Pages 164
- Language English