Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
- ISBN10 155297927X
- ISBN13 9781552979273
- Publish Date 1 August 2006 (first published 30 November 1990)
- Publish Status Out of Stock
- Imprint Firefly Books
- Edition Revised ed.
- Format Paperback (US Trade)
- Pages 224
- Language English