This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
- ISBN10 0080549101
- ISBN13 9780080549101
- Publish Date 1 November 2003 (first published 1 January 1999)
- Publish Status Active
- Publish Country US
- Imprint Cmp
- Edition 4th ed.
- Format eBook
- Pages 283
- Language English