From taking reservations and registering guests to providing excellent customer service, smooth front office operations are vital to the success of hotels, motels, and other lodging facilities. This complete book/CD--ROM package offers a practical, hands--on approach to the essential concepts and skills needed to navigate the front office with confidence.
- ISBN10 0471203319
- ISBN13 9780471203315
- Publish Date 15 April 2002
- Publish Status Out of Stock
- Out of Print 10 November 2011
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Paperback
- Pages 144
- Language English