This work outlines how to handle disputes over banking services, from establishing whether the customer or the bank has a valid claim, to determining the most appropriate way of resolving the dispute. This "hands-on" treatment in the widely used and respected Practitioner Series explains: * how the Banking and Building Societies' Ombudsmen scheme operates * how to obtain details of the data which a credit reference agency or bank holds on an individual * the remedies available if that information is incorrect or misleading Precedents and specimen letters, case references, a list of useful addresses and a glossary of banking terms are included, making for complete, practical treatment of the subject.

Paying less tax in one of the biggest burdens faced by business proprietors and the self-employed, not just because of the amount but also because of the complexity of the tax system. This second edition is a guide to the way tax affects the self-employed and the small businessman. As the effects of high interest rates and inflation take their toll on the economy, this book aims to act as a point of reference for advice on your financial and tax position. It includes guidance on when expert advice should be sought, highlights areas where problems are frequently encountered, indicates where tax savings can be achieved, and gives advice on how to dispute a tax bill. This edition includes material on the Uniform Business Rate which replaces the different local taxes and its effect on the community charge on private residences used as offices. It covers the new rules of VAT being charged on land and buildings and covers Independent Taxation which effects personal and married couple's allowances fundamentally.