Series:

Financial Times

4 total works

Cover of Benchmarking Workout
The perfect companion to Benchmarking for Competitive Advantage, this practical, hands-on, diagnostic guide gives you the 'how to' rather than the 'why?' of benchmarking.

The Benchmarking Workout shows you how to implement a benchmarking programme and measure your company's performance in its business processes, quality processes and core competencies. Create an organization that your competitors have to benchmark against.

Authors :

Tony Bendell and Louise Boulter are both at Nottingham Trent University. Tony Bendell is East Midlands Electricity Professor of Quality Management and has written over 100 articles on quality and related management.

Cover of Implementing Quality in the Public Sector

Cover of Benchmarking for Competitive Advantage
This text aims to provide both the background to benchmarking and a practical how-to-do-it guide for assessing one's starting point and building an action plan. It looks at ways to improve internal business processes; illustrates methods of evaluation and implementation; discusses benchmarking in the public sector; looks at the relationship between benchmarking and quality; illustrates other companies' approaches, with case studies from Hewlett Packard, ICL, The Rover Group and Abbey National; and contains examples, checklists and action plans.

Cover of A Guide to Self Managed Development