Book 1

From Problem to Solution

by Mohan Kaul

Published December 1995

Book 4

Better Policy Support

by Mohan Kaul

Published 1 January 1997

Book 5

Introducing New Approaches

by Mohan Kaul

Published 1 January 1998
Economic realities have led many governments to review the programmes they deliver and the way they deliver them, and to ask if there are other methods of service delivery that are more responsive to clients' needs, and more cost effective. This work shows that any new approach must take into account a whole variety of factors. It sets out various practices for better service provision which have emerged across the Commonwealth, emphasising the choice available.