Crash Course
2 total works
The period of effortless, double-digit growth and skyrocketing capitalization for telecom carriers is over! The long-term telecommunications market potential is still enormous, but getting there now requires a sharp business and technology savvy. In this resource, P.J. Louis shows telecom service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate. This work features: basics of billing: staying alive; short, smart biz and tech strategies for tough times in telecom; using CRM (Customer Relationship Management) to drive business; how to manage regulatory uncertainty; and how globalization affects every carrier.
This work provides base business decisions on a savvy understanding of the interrelationships between network technologies, and guidelines on how to profitably deliver broadband services across all major network types. It also describes how 3G wireless, the wireless internet, softswitching and M-commerce will affect business. For telecom service providers attempting to deliver complex bundles of broadband services (voice, internet-access and email) across different network types (wireless, IP, cable, satellite and LANs) this book is a survival guide. It provides clear and non-mathematical explanations of the delivering technologies and the business models for these services that are working in the real world.