Richard Chang Collection: Quality Improvement S.
8 total works
This text gives practical advice on one of the key management topics of the 1990s. It shows how process re-engineering results from innovating and changing - innovating the way work is done and changing the way people work together to get it done. Using a straight-forward step-by-step approach, this guide contains checklists, informative illustrations and detailed action plans. Designed for any manager wanting to bring about change, this book comes complete with reproducible forms and worksheets, and includes details on evaluating the costs, and benefits, of re-engineering.
The second volume of this guidebook set introduces several additional tools used by individuals and teams during quality improvement efforts. Each tool is explained in simple, easy-to-understand terms. In addition, a variety of practical examples are provided which will help you to immediately apply each tool back on the job.
This text describes how process improvement works from start to finish, following a clear, practical model and using real-life examples. The book provides tools and techniques for each step of the way, as well as examples of their use. It also provides insights you and your team can apply for both immediate process improvement opportunities and long efforts.
Find out how to make meetings short, productive, and focused! Includes a wealth of practical examples and proven methods to apply immediately in your organization.
This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.
Discover the key tools for making self-directed work teams function as true teams. Work team leaders and managers involved in creating and developing teams will benefit from this guide covering self-managed team models, the transition to self-managed teams, and more.
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
This guidebook takes a common-sense approach to problem solving and provides practical examples and proven methods which can be applied immediately on the job. A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level executives.