Winning In Service Markets
14 primary works
Book 1
Book 2
Book 3
Book 4
Book 5
Book 6
Book 7
Book 8
Book 9
Book 10
Book 11
Designing Complaint Handling And Service Recovery Strategies
by Jochen Wirtz
Book 12
Book 13
Building A World Class Service Organization (Assessment Tool)
by Jochen Wirtz
Book 14