8 books • 6 series
Rules Of The Service Game: What Service Leaders Need To Know (Winning In Service Markets, #14)
Facebook Marketing for Entrepreneurs
Organizational Climate and Culture (Organization and Management)
Personality and Organizations
Service Quality (Foundations for Organizational Science)
Winning the Service Game
Facilitating Work Effectiveness (Issues in organization & management)
Staffing Organizations (The Scott, Foresman series in organizational behavior & human resources) (Applied Psychology)