Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal...
Family Business Management provides an accessible overview of the core aspects of family business, with an international, practice-based perspective. Structured in four parts, the book covers key topics such as family firm goals, conflict management, human resources, strategy, financial management, family and business governance, and succession planning. A wide variety of cases and examples are used throughout the book to highlight cultural and institutional differences between family businesse...
With our workforce becoming increasingly diverse, encouraging cultural and gender sensitivity and understanding in the workplace is key for businesses and leaders’ success. Tested with hundreds of participants to ensure the appropriateness and effectiveness for a variety of diversity training needs, the simple activities in this must-read guide show employees at all levels how to cope with differences and master new skills for communicating more effectively. Filled with activities, role-playin...
Humble Inquiry (Humble Leadership)
by Edgar H. Schein and Peter A. Schein
This worldwide bestseller offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations—over 200,000 copies sold and translated into seventeen languages! We live, say Edgar and Peter Schein, in a culture of “tell.” All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to d...
Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments. How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict. Popular master medi...
How Behavioral Time Method Explains And Predicts Organizational Behavior And (Time Pressure Consumption, #11)
by Johnny Ch Lok
Managing Risk and Complexity through Open Communication and Teamwork
by Phillip K. Tompkins
Along with increased complexities in work and life in general in the twenty-first century come new and dangerous risks to workers, customers, and the general public. Drawing on decades of experience as a researcher and consultant for a range of organizations and individuals in high-risk domains, the author of this book presents a powerful theory of open communication and teamwork. This unites a range of communication practices and principles that have proven to combat risk and complexity in orga...
This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.
The Little Book of Restorative Justice for Sexual Abuse (Justice and Peacebuilding)
by Judah Oudshoorn, Lorraine Stutzman Amstutz, and Michelle Jackett
Here is a thoughtful and thought-provoking look at the impact of sexual abuse demonstrating how restorative justice can create hope through trauma. Restorative justice is gaining acceptance for addressing harm and crime. Interventions have been developed for a wide range of wrongdoing. This book considers the use of restorative justice in response to sexual abuse. Rather than a blueprint or detailing a specific set of programs, it is more about mapping possibilities. It allows people to careful...
The Psychology of Conflict and Conflict Management in Organizations (SIOP Organizational Frontiers)
This volume in SIOP's Organizational Frontiers Series is a state-of-the-art overview of contemporary conflict research which aims to place conflict research and theory squarely within the realm of industrial and organizational psychology. This volume brings together and integrates classic and contemporary insight in conflict origins, conflict processes, and conflict consequences. In addition, it stimulates modeling conflict at work at relevant levels of analyses: the interpersonal and group, and...
Best-selling author Charles Feltman updates his business classic, The Thin Book of Trust, with new resources and tools to build trust in the post-pandemic world. Feltman’s phenomenal bestseller with almost 100,000 copies sold across two editions outlines in a very simple and quick way the art of building trust between people in organizations as a core essential workplace competency. The updated Thin Book of Trust offers a framework that supports trust building as a workplace competency. It is...
Make better decisions! Michael A. Roberto will help you achieve deeper consensus, get past groupthink and "yes men," and achieve superior results in every decision you make -- especially your most complex and highest-stakes decisions! Roberto's Why Great Leaders Don't Take Yes for an Answer, Second Edition gives you a powerful framework for promoting honest, constructive dissent and skepticism; test your assumptions; more thoroughly and fairly considering "best alternatives"; crisply coming to c...
Managing Transitions, 25th anniversary edition
by William Bridges and Susan Bridges
The business world is constantly transforming. When restructures, mergers, bankruptcies, and layoffs hit the workplace, employees and managers naturally find the resulting situational shifts to be challenging. But the psychological transitions that accompany them are even more stressful. Organizational transitions affect people; it is always people, rather than a company, who have to embrace a new situation and carry out the corresponding change. As veteran business consultant William Bridges...
52 Activities for Improving Cross-Cultural Communication
by Donna Stringer and Patricia Cassiday
"52 Activities for Improving Cross-Cultural Communication" looks at how styles and patterns of communication differ vastly among people from different cultures. Every culture has a communication style norm and when that style mixes with another, stereotypes and misperceptions can arise. "52 Activities" explores cross-cultural communication issues with an eye toward increasing understanding and effectiveness.
Learn to be a better negotiator--and achieve the outcomes you want. If you read nothing else on how to negotiate successfully, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you avoid common mistakes, find hidden opportunities, and win the best deals possible. This book will inspire you to:Control the negotiation before you enter the roomPersuade others to do what you want--for their own reasonsManage emoti...
Making Conflict Work: Navigating Disagreement Up and Down Your Organization
by Peter T Coleman and Robert Ferguson
Forging Bonds in a Global Workforce: Build Rapport, Camaraderie, and Optimal Performance No Matter the Time Zone
by Andy Molinsky and Melissa Hahn
The Disaster Recovery Handbook
by Michael Wallace and Lawrence Webber
The One Minute Negotiator (BK Business)
by Don Hutson and George H. Lucas
Negotiation Mastery: Tools for the 21st Century Negotiator
by Simon Horton