Conflict Management for Managers takes a theory-to-practice approach, focusing on commons types of conflicts managers face. Because of the hands-on nature of conflict management skills, it provides opportunities for interaction and skill practice. The text is divided into four sections. The first section is an overview of the ways in which conflict management techniques and concepts can and should be applied to improve management and performance. Next, the book deals specifically with internal business disputes. The third section of the book focuses on the management of external disputes with customers and within the supply-chain. The last part of the book addresses disputes between regulators and the regulated.
- ISBN10 0470931116
- ISBN13 9780470931110
- Publish Date 1 February 2013 (first published 14 December 2012)
- Publish Status Out of Print
- Out of Print 12 August 2021
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint Jossey Bass Wiley
- Format Paperback
- Pages 496
- Language English