Capacitación 101, es lo “mejor de lo mejor” de Maxwell sobre el tema. Los temas que incluye son:¿Por qué necesito capacitar a otros?¿Cuáles son las características de alguien que tiene el potencial para llegar a ser un líder?¿Cómo puedo invertir en el equipo a largo plazo?Equipping 101 Drawing from his many best-selling books and years of experience mentoring, John Maxwell offers Capacitación 101, a concise collection of time-tested principles on how to equip those around you for service. In hi...
How to Negotiate Anything with Anyone Anywhere Around the World
by Frank L. ACUFF
This long-trusted guide provides you with the savvy knowledge and skills you need to negotiate with ease, no matter where you are or who you are talking with. The ups and downs of negotiating can be challenging enough at home. Then, when people put themselves in another country—where the customs and conventions are often radically different—they’ve got a recipe for awkwardness and confusion at best, disappointment and disaster at worst. How to Negotiate Anything with Anyone Anywhere Around the...
Sutton starts with diagnosis: what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and sometimes surprising strategies for dealing with assholes-- avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. By helping you develop an outlook and personal plan that will help you preserve the sanity in your work life, Sutton also help you prevent all those perfectly good days from...
The Only Leadership Book You'Ll Ever Need
by Peter Barron Stark and Jane S. Flaherty
A safe place of calm, reflection, and healing as you navigate through life's challenges and find your way home to yourself In Let It Settle, veteran professional coach and mindfulness leader Michael Galyon delivers a calm space you can call upon when faced with moments of unrest and overwhelm. The book offers insights into your experiences and emotions that confirm you do not face life alone and provides you with tools and guided meditations you can use to navigate through your experiences to...
Conflict Management in Digital Business
Today's business world is under constant digital threats that can cause unpredictable damage and weaken the competitiveness of businesses. With digital transformation risks and cyber-attacks increased by extraordinary situations such as the recent pandemic, new approaches are needed in the management of these emerging digital conflicts to develop sustainable business strategies and become a robust business of the future. Conflict Management in Digital Business: New Strategy and Approach is a pio...
Next-Level Negotiating (HBR Women at Work Series) (HBR Women at Work)
by Harvard Business Review
Build trust—and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process. Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about w...
Formed in 2003 on the request of the federal government, the National Preparedness Leadership Initiative at Harvard's Kennedy School of Government has trained political leaders, government officials, members of the armed forces and senior leaders all over the world on how to handle crisis situations. Managing crisis well is at the very heart of good leadership. Here, the NPLI team draws on a deep well of research as well as their experience working with leaders to respond to crisis events of all...
The author argues that the roles of human resource professionals must be redefined to meet the competitive challenges organizations face today and into the future. He provides a framework that identifies four distinct roles of human resource professionals: strategic player, administrative expert, employee champion, and change agent. He includes many examples to demonstrate that human resource professionals must operate in all four areas simultaneously in order to contribute fully. He urges a shi...
From Conflict to Creativity
by Sy Landau, Barbara Landau, and Daryl Landau
From Conflict to Creativity offers leaders, managers, boards of directors, and team members a new way of thinking about conflict in the workplace. Within these pages, three experts in the field of workplace conflict resolution Sy, Barbara, and Daryl Landau present an innovative and proven collaborative model that can help resolve on-the-job conflicts and unleash the potential for creativity. Using the information and tools presented in this book can take any organization from a place that merely...
Mediation
by Alain Lempereur, Jacques Salzer, Aurelien A. Colson, and Eugene Kogan
When negotiation fails, mediation avails other moves for an amicable resolution. Whether you are a current or future mediator or a party to a conflict, this is your essential companion to the theory, concepts, and best practices of mediation. In a world ridden by social divisions, responsible resolution of conflicts is more timely than ever. What happens when parties are unable to negotiate an agreement together? The next move is to invite a third party to reset the negotiations, facilitate the...
Did you know you’re likely to have had over 89,000 heated altercations with your closest relations before you reached the age of eight? By age 16, thousands more hours will have been spent by most of us in some form of disagreement with those in our extended social networks. As a species, we’re well practised at falling out with each other. We may even have a gene for it – certainly, some of us seem to be gifted. When it comes to finding resolutions, however, things don’t come quite so nat...
Based on more than ten years of researching, observing, coaching, and building extraordinary teams, this entertaining and thought-provoking book demonstrates how to unify groups of all sizes to maximize performance. Unity is the most influential factor in team performance and, although it is frequently discussed, it is often misunderstood. This book explains how disunity is the root cause of all team dysfunctions, and provides clear instructions on how to define, measure, and increase unity in...
Start viewing resistance as something beneficial instead of an inconvenience that must be eliminated Beyond No: Harnessing the Power of Resistance for Organizational Growth is a thought-provoking exploration of the concept of resistance—something that is bound to arise within every organization in response to new projects, policies, or initiatives. Rather than seeing resistance as an inconvenience that needs to be eliminated, this book invites readers to take a new approach to different types of...
"Project and team leaders, do yourself a favor and make this book required reading by each member of your team!" --HR Professionals Magazine Collaborative strategies work when they're designed by teams--where each person is heard, valued, and held accountable. This book is a practical guide for project team leaders and individual contributors who want their teams to play by a better set of rules. Today's teams want more alignment among their members, better decision-making processes, and a gre...
How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive ou...
Unresolved conflict is workplace kryptonite. Learn how to develop the mindset and skills to defuse disagreements, overcome division, and turn conflict into an opportunity for growth. Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But conflict isn’t the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls “the Three As:” aggression, avoidance, and appeasing. “These...
This unique book combines a colourful history of Bolivian politics with some of the most advanced quantitative techniques yet developed for socio-political risk analysis. This is the story of how a foreign-owned private sector mining company (Minera San Cristobal - MSC) earned, lost, and regained its social licence to operate. Robert G. Boutilier and Ian Thomson, leading experts in stakeholder management theory and practice, transform the concept of the SLO from a metaphor to a management tool...
Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at a time. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what you want. In this guide, which includes a workbook and The Seven Principles of...
From the authors of Leadership and Self-Deception (over 2 million copies sold) comes a new edition of this bestseller that has been thoroughly revised to more effectively address the diversity, equity, and inclusion challenges that plague our communities and hinder our organizations. What if conflicts at home, at work, and in the world stem from the same root cause? What if we systematically misunderstand that cause? And what if, as a result, we unwittingly perpetuate the very problems we think...