For freshman/sophomore level courses in Industrial Technology, Industrial Management, Manufacturing Technology and Business.
A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.
- ISBN10 0023442247
- ISBN13 9780023442247
- Publish Date 10 April 1995
- Publish Status Out of Print
- Out of Print 24 November 2016
- Publish Country US
- Imprint Pearson
- Format Paperback
- Pages 448
- Language English