The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry.
- ISBN13 9781857880144
- Publish Date 1 February 1994
- Publish Status Out of Print
- Out of Print 19 November 2001
- Publish Country GB
- Imprint Nicholas Brealey Publishing
- Format Hardcover
- Pages 288
- Language English