Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results. Broken down into 30 key areas, the book offers an easy reference tool which can be applied in almost any business context. Customer-Centricity is the new buzzword in management circles. This book shows readers at all levels how to put it into practice.
- ISBN10 1852527188
- ISBN13 9781852527181
- Publish Date 16 April 2013
- Publish Status Active
- Publish Country GB
- Imprint Management Books 2000 Ltd
- Format Paperback
- Pages 160
- Language English