This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in
- ISBN10 0826111874
- ISBN13 9780826111876
- Publish Date 15 April 1999
- Publish Status Unknown
- Out of Print 5 February 2011
- Publish Country US
- Imprint Springer Publishing Co Inc
- Format Paperback
- Pages 129
- Language English