Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes.
- ISBN13 9781572730564
- Publish Date 31 January 1996
- Publish Status Active
- Publish Country US
- Imprint Hampton Press
- Format Hardcover
- Pages 208
- Language English