Empathy: If Quality Matters Why Doesn't the Customer?

by Prof. Mohamed Zairi and S. Vahid Shahab

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  • ISBN10 1906993270
  • ISBN13 9781906993276
  • Publish Date 1 April 2012
  • Publish Status Active
  • Publish Country GB
  • Imprint European Centre for Best Practice Management
  • Format Paperback
  • Pages 608
  • Language English