Behind every successful travel agent stand happy and satisfied clients. Learn how to please your clients and increased sales will follow naturally. This book should help the reader to acquire the skills for developing a strong relationship with each client - one that will last beyond the short-term sale. Michael Thomas's philosophy of selling is people-orientated, not product-orientated. There are no underhand methods and no fast talking. There are plenty of tips on structuring your consultation, closing the sale, and the all-important follow-up. The techniques are simple, easy to apply and, above all, effective. With practice the reader should learn to spot the sales potential even in negative situations.
- ISBN10 1862504326
- ISBN13 9781862504325
- Publish Date December 1992
- Publish Status Active
- Publish Country AU
- Imprint Hospitality Press
- Format Paperback (UK Trade)
- Pages 124
- Language English