This volume is aimed at the store or department manager, and focuses specifically on management issues relating to retail. It should be a useful resource for the newly appointed manager, and a reference for the more experienced manager. Areas covered include: making the transition from shopfloor to manager; team leadership/management skills; creating the right sales environment; problem-handling - customer complaints; stock control; security, health and safety; recruitment; staff development - coaching and training; performance monitoring and appraisal; dealing with staff grievances; and disciplinary procedures.
- ISBN10 1852522143
- ISBN13 9781852522148
- Publish Date 25 September 1997
- Publish Status Out of Print
- Out of Print 25 October 2009
- Publish Country GB
- Imprint Management Books 2000 Ltd
- Format Paperback
- Pages 224
- Language English